Frequently Asked Questions
Everything you need to know about ordering from GUANER.
Products & Sizing
How do I find my size?+
Each product page includes a size guide with measurements. If you are between sizes, we recommend going with the larger size for a more comfortable fit.
What materials do you use?+
We use a variety of premium fabrics including cotton, linen, and blended materials. Specific material details are listed on each product page.
Are the product photos accurate?+
We do our best to ensure product photos accurately represent the items. Slight colour variations may occur due to monitor settings.
Ordering & Payment
How do I place an order?+
Browse our products, add items to your cart, and proceed to checkout. You can choose to pay via WhatsApp (bank transfer) or online payment. No account registration is needed.
What payment methods do you accept?+
We accept bank transfer (via WhatsApp checkout) and online payment through FPX and credit/debit cards.
Can I cancel or modify my order?+
Orders can be cancelled or modified before they are processed. Contact us via WhatsApp as soon as possible. Once an order has been shipped, cancellation is not possible.
Shipping & Delivery
How long does delivery take?+
Peninsular Malaysia: 1-4 business days. Sabah & Sarawak: 3-7 business days. Orders are processed within 1-2 business days after payment confirmation.
Can I track my order?+
Yes. Once shipped, you will receive tracking information via WhatsApp. You can also track your order on our Track Order page using your phone number.
Do you ship internationally?+
Currently, we only ship within Malaysia. International shipping may be available in the future.
Returns & Exchanges
What is your return policy?+
We accept returns within 7 days of receiving your order, provided the item is unworn, unwashed, and in its original packaging. Contact us via WhatsApp to initiate a return.
Can I exchange for a different size?+
Yes, size exchanges are available subject to stock. Contact us via WhatsApp with your order number and the size you need.
Still have questions?
Our team is happy to help with any questions about our products or ordering process.
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